Consulting case studies

Apr 26, 2016

Refocusing HR’s resources to make it a powerful business partner

The HR department of a large consumer products manufacturer set up a Shared Services Center and global Centers of Excellence to better meet the business’s objectives.

Client challenge

To rebuild HR and deploy its resources wisely by:

  • Cutting down on routine transactional work that was distracting staffers and executives.
  • Focusing on consistency across HR departments in several global locations.
  • Seeking ways to turn HR into a more impactful strategic advisor to company leaders.

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PwC’s solution

Reconfigure the HR department by:

  • Setting up a low-cost Shared Services Center to handle the bulk of the transactional work.
  • Creating Centers of Excellence to perform strategic planning and introduce consistent leading practices.
  • Building a Business Partner Organization to deliver strategic and aligned services globally.

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Impact on client’s business

  • The client found ways to consolidate up to 75 percent of HR’s transactional work.
  • Client achieved $1.4 million in savings by cutting the cost of the transactional work, and has potential for an additional 20% savings through additional consolidations globally.
  • HR leaders now have the bandwidth to become strategic business partners.

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“We wanted to help HR become better business partners, to show them how to align their programs with the business’s global goals and become more effective strategic advisors to the corporate leaders.”

Susan Sullivan

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Jeff Hesse
US Consulting Leader, People and Organization
Tel: +1 (312) 298 6881
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