Consulting case studies

A journey from quality control to quality assurance

A high-tech manufacturer facing a quality crisis needed a transformational effort to evolve its production processes.

Client challenge

Completely overhaul its quality control systems to:

  • Improve product quality while reducing manufacturing waste
  • Lower production and operations costs
  • Increase the speed of bringing new products to market


PwC's solution

Bring our experience from a wide range of clients and industries to:

  • Create a cohesive quality control and production strategy
  • Introduce project and portfolio management to help prioritize projects and align resources
  • Improve supply chain relationships


Impact on client's business

  • A reduction of current production waste by 35 percent, yielding an annual savings of $35 million
  • A 20 percent average reduction in waste going forward
  • A plan to achieve an improved end-to-end supply chain
  • A new executive commitment to quality


Published 10/2013

Contact us for a more in-depth conversation

Vinay Couto
Senior Partner, Chicago
Tel: +1 (312) 578 4617
Rodger Howell
Principal, PwC's Strategy&, Chicago
Tel: +1 (708) 267 0590
John Plansky
Senior Partner, Boston
Tel: +1 (617) 521 8801
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