Consulting case studies

Driving global performance through effective organization design

After a major acquisition, a leading insurance provider undertook a large-scale integration that would reinvent operations across all its business functions

"The project’s success depended on our ability to establish integrated and collaborative teams with the client..."

Client challenge

To create a truly global business after an acquisition by:

  • Integrating the new assets into a single and consistent organization
  • Transforming  operations from the top down to create worldwide efficiency
  • Increasing  collaboration throughout the business


PwC's solution

Complete an operational transformation by:

  • Defining  a new operational and organizational design
  • Working cross-functionally to create a more matrixed organization
  • Producing playbooks to facilitate operational consistency worldwide 


Impact on client's business

  • The company is now the world’s leading provider of life insurance, annuities, and employee benefits
  • It is better equipped at meeting the needs of its global customers
  • It is achieving its goals for improved growth, profitability, penetration, and customer service 


Published 8/2014

Contact us for a more in-depth conversation

Vinay Couto
Senior Partner, Chicago
Tel: +1 (312) 578 4617
Rodger Howell
Principal, PwC's Strategy&, Chicago
Tel: +1 (708) 267 0590
John Plansky
Senior Partner, Boston
Tel: +1 (617) 521 8801