As the market for commercial and residential real estate development began to improve, a leading manufacturer of building materials needed to develop a sales transformation plan that would help it grow and take market share from its key competitors. Without a current sales system in place, they didn’t have the capacity to seek out new opportunities, and were potentially leaving money on the table.
What the company sought was a truly innovative business transformation plan enabled by a next-generation CRM solution built on the latest Salesforce cloud technology with robust mobile capabilities. The company was very much aware that its existing processes and systems were outdated and inflexible. Big changes were called for, and there was no time to waste.
Impact on client's business
PwC worked with the client to enable a more efficient and customer-centric sales force by helping to equip the sales team with the current tools it needs to manage its sales workflow through Salesforce technology. The client is realizing double digit productivity gains, a better overall customer experience, more customer loyalty, and up to a 50 percent reduction in overall sales administration time.