Consulting case studies

A total back-office transformation results in impressive savings

A global services provider operating in thousands of locations needed to centralize its operations to improve efficiency.

"The company now forecasts a 25 percent reduction in the cost of delivery of its Finance and HR processes..."

Client challenge

To transform unwieldy and disorganized back office functions:

  • Inefficiencies were inevitable with thousands of locations across 22 countries and no global operating model
  • There was no common platform to reduce costs, enhance agility, and improve compliance
  • Front-line workers needed new tools to better serve their customers


PwC's solution

Create an efficient global back office by:

  • Redesigning the Finance operating model
  • Redesigning the processes supporting HQ and customer sites
  • Providing governance structures and service-level metrics
  • Developing a single Shared Services Center to bring transactional finance operations under one roof 


Impact on client's business

  • The company forecasts a 25 percent reduction in the cost of delivering Finance processes while achieving the same throughput
  • Front-line workers no longer have back-office chores and can focus on serving the customer
  • Processes and IT systems are being standardized, improving their effectiveness


Published 8/2014

Contact us for a more in-depth conversation

Vinay Couto
Senior Partner, Chicago
Tel: +1 (312) 578 4617
Rodger Howell
Principal, PwC's Strategy&, Chicago
Tel: +1 (708) 267 0590
John Plansky
Senior Partner, Boston
Tel: +1 (617) 521 8801