There is no question that travel is an essential part of serving our clients. Our approach to air travel is to look for ways to be smarter about when and where we travel, and encourage our staff to find alternatives when it makes sense. For example, we ask our people to consider whether they could combine trips, or even eliminate some trips and substitute meetings by videoconference.
As the chart below shows, our air travel declined significantly during the economic downturn and as we introduced virtual collaboration technology. However, when air travel began to rise in FY11 we revisited our strategy. The downward trend in tonnes per full time equivalent (FTE) between FY12 and FY13 is a positive sign our renewed strategy is working, but we will continue to monitor this area carefully and adjust as we learn which actions are having the greatest impact.