
Our partners are committed to the development of our people. As a result, we spend over $190 million to support our learning and development programs. We believe that professional development – through the formal learning programs we offer to our people as well as the coaching they receive throughout their careers at PwC – is one of the most important aspects of what we call the “PwC Experience.”
Part of our overall strategy includes the 70/20/10 learning model: 70% of learning occurs while at work; 20% happens through coaching and mentoring; and 10% occurs through formal curricula (online or in person). Included in this model are many forms of applied learning, such as transfers, tours at different PwC locations, and a robust coaching culture.
We help our people learn and develop by offering robust and challenging educational and experiential programs for individuals at all levels of their careers. Learning programs, which are provided in classrooms, virtually, and in on-the-job settings, are centered on strengthening core capabilities and driving the technical expertise of our people, while keeping them current on constantly shifting regulatory requirements and new technologies. Our focus is to integrate learning and development into the way we work, so that we’re building a continuous learning environment.
Number of virtual classroom sessions completed

Number of hours of learning provided
Million hours

CPE credits
Million credits

| Type | FY2009 | FY2010 | FY2011 |
|---|---|---|---|
| Number of virtual classroom sessions completed | 206,062 | 330,652 | 316,600 |
| Number of hours of learning provided | 1.5 million | 1.5 million | 1.7 million |
| CPE credits | 1.7 million | 1.7 million | 1.9 million |
In 2011, we were inducted into Training magazine’s Top 10 Hall of Fame after being ranked within the Top 10 for four consecutive years. The ranking recognizes companies that excel at employee development.