Employee engagement is an important part of our people feeling that they have an investment in the success of our firm.
Throughout the year, we encourage our people to give feedback (both by name and anonymously) to firm leaders through a variety of forums – in Town Halls and client service team meetings, during coaching sessions, and through survey tools, such as the Global People Survey. Live Town Hall meetings occur several times a year in different locations across the US and are led by Bob Moritz, our US chairman and senior partner, supported by a variety of US leadership team members and selected staff.
Through each of these communications vehicles, our goal is to bring partners and staff together and promote a sense of community.
Each year, the Global People Survey gives our partners and staff a chance to anonymously voice their opinions on a wide range of issues, from work–life balance to professional development. In recent years, responses have been at or near record levels – with nearly 20,000 responses to the surveys in FY2011 (up from about 19,000 in FY2010). We share the results of the surveys with partners and staff and use the responses to help us make improvements, such as our enhanced efforts around Flexibility2 and rewards transparency.
In our April 2011 employee engagement survey, 82% of people agreed that PwC is an inclusive work environment where individual differences are respected and supported. About 85% said they are proud to work at PwC. Flexibility ranked as the number one area that our people want us to improve – a concern we’re addressing through our new flexibility commitments.