We believe that engaging in effective coaching conversations and providing candid, regular feedback, in formal and informal experiences, is necessary to enhance one’s individual and team performance. When it comes to learning and development, we appreciate that this can happen through our daily interactions, receiving coaching from mentors and peers, and participating in formal learning situations. Coaching develops our people, teaches them new skills, and creates high-performing teams who can deliver high-quality solutions to our clients and other stakeholders. We also match our new hires with a buddy (someone at their own level), a formal coach who is a manager or above, and a relationship leader.
All partners and staff in the US firm are evaluated each year and receive regular performance reviews.
On average, each individual receives formal feedback from at least three colleagues, with over 100,000 feedback forms completed in FY11.
In the most recent Global People Survey, 82% of our people agreed that they receive constructive feedback on their performance.