10Minutes on service provider transparency

December 2013
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10Minutes on service provider transparency

At a glance

Businesses depend on service providers to handle confidential data, run essential business processes, and manage critical technology. This can leave businesses vulnerable to service provider breakdowns. The result can be the providers’ clients violating regulations and even losing customer trust. Yet many businesses may know less than they realize about their service providers’ controls. This 10Minutes discusses how SOC 2 and SOC 3 reports can give businesses the picture they need to have solid confidence in their service providers.

Service providers play an increasingly critical role in today’s competitive business model, from protecting sensitive customer data and managing technology to running essential business processes. When service providers suffer breakdowns, their clients can unwittingly violate regulations or even lose customer trust.

Despite this, businesses may know less than they realize about their service providers’ controls. Service Organization Control (SOC) reports can help businesses increase confidence in their providers’ critical technology systems. They may request audited SOC 2 and SOC 3 reports to assess a service provider’s controls around outsourced technology and systems supporting outsourced business processes. These reports can offer greater peace of mind around service providers, and savvy businesses can use them to distinguish themselves through their outsourcing models.

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