10Minutes on Engaging your pivotal talent

December 2010
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Engaging your pivotal talent

At a glance

Higher employee engagement means improved retention, customer loyalty, revenue, sales and profit. But should you strive to raise engagement among all employees? The answer may surprise you.

Despite layoffs and stagnant wages, recessionary productivity rose. Workers did more for less. But aging employees and rising quit rates point to the need for greater engagement in order to retain workers, and to pay attention to pivotal roles. This December 2010 10Minutes examines:

  • Engaging pivotal roles, not key people
  • Motivating workers with more than money
  • C-Suite strategy and common organization problems
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