Рroject of designing KPI of the operational activities of regional IT subdivisions for а large Ukrainian bank

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PwC Banking Technology Group completed the project of designing KPI of the operational activities of regional IT subdivisions for а large Ukrainian bank


During the intensive growth of the Bank a decentralized IT-infrastructure was formed which resulted in additional costs. The Board of the Bank was interested in increasing of the control level over the regional IT subdivisions and  essential improving  of their operational reporting level. Another important task was to build a motivation system of regional IT- personnel on the basis of key parameter indicators (KPIs). Also the Bank implemented the HP Service Desk system with a range of ITIL processes and planned to widen the capabilities of existing reporting system to its maximum.

To achieve these objectives the management of the Bank decided to involve an experienced and independent consultant.

During the project experts of PwC Banking Technologies Group analyzed current IT organization, tasks, current state of IT-infrastructure and reporting systems (including HP Service Desk), monitoring systems in Head Office and several regional IT subdivisions.

Based on the results of analysis PwC consultants proposed to the Bank options of the KPI model that can be applied to regional IT subdivisions.

PwC Banking Technologies Group’s experts developed a procedure and reporting format for different management levels of the Bank, including regional IT manager, CIO in Head Office, Board of the Bank. Also PwC consultants developed a general plan of automated regular reporting  and proposed options of regional IT-personnel motivation scheme based on KPIs.

Alexey Yankovski, Banking Technologies Group Leader commented: “We are sure that the results of our work will help the Bank to improve the control over the Bank’s regional IT subdivisions and the general effectiveness of IT.

Based on the  project results Bank’s specialists will be able to develop the reporting system in the context of KPI.