Our Services in Operations

Operational Assessment & Improvement

We review organisational structure, processes, technology and people of your business to evaluate their efficiency and effectiveness to deliver business strategies and future growth. We work with you to ensure that all your operational pillars (processes, organisation, systems and people) are sustained at the required performance targets and profitability levels, aiming for long-term and sustainable benefits, such as reduced operating costs, improved service time and quality, increased customer satisfaction and revenues. Please refer to Operational Performance Improvement Leaflet for more details.

Process Analysis & Design

We conduct a detailed as-is analysis of your current value chain and key business processes, and identify any non-value added, repetitive or unprofitable areas. Our experience in numerous organisations in various industries and our access to best practices around the world also help you understand your position with respect to competitors and leading industry players. Then, we work with you to establish efficient processes and effective controls in line with your business strategies and best practices to ensure better service delivery and enhanced operating model.

Organisational Restructuring

With this service, we first evaluate the current organisational structure of the business and identify the improvement areas. Our approach to organisational design assists you to develop target organisational structure, focusing on value-creating activities in areas of core competence while driving economies of scale from common resources. As PwC Strategy and Business Consulting Team, we assist you in developing organisational model alternatives, job descriptions, roles and responsibilities and key performance indicators per unit and per person.

Operating Model Design

An operating model provides a high level view of how the processes, people and systems interact to support the business. As PwC, we help to design how those processes, people and systems could be arranged to achieve optimum efficiency for the future business and identify where to prioritise change activity to achieve the greatest benefits. Please refer to Operating Model Design Leaflet for more details.

Working Capital Management

Working capital is a simple concept, however, made difficult by the diversity of systems, processes, organisations and measures of performance which characterize many businesses today. We help take the mystery out of working capital by determining a realistic reduction potential. Our approach is a three-stage process - Identifying Potential, Analysis and Conceptual Design, Implementation - for optimising working capital management, which has been developed and proven in the course of many projects, both in larger and smaller companies. We help our clients reduce working capital and improve liquidity, enhance business processes and increase profitability from efficient management of capital.

Change & Programme Effectiveness

Most change programmes do not achieve their benefits. The most often cited reasons for this are lack of clear linkage between the programme and the organisation’s key strategic priorities and the failure to adequately engage people and overcome resistance to change. PwC Strategy and Business Consulting Team has an approach called “making change stick”, which is about accelerating the delivery of benefits in ways that are sustained long after a change programme is done. Our "change and programme management" approach involves assessing the impact of change on people and organisation, establishing the future state (change vision), planning and implementing project / programme management offices, developing stakeholder and communication strategies and change measurement plans.