Infocomm Review Vol. 11, No 2.
The theme of this issue of InfoComm Review is changing shape. The articles in this issue explore how telecom operators worldwide are reshaping and restructuring their businesses to face the converged reality that is now emerging. Articles include:
Tailor Made
by Mike McGrath, Ash Bassili, Quentin Orr, and Gerrald Adang
For years, telcos have talked about being focused on customers, but organizationally they remain aligned internally along separate product silos. As consumers have more choices and new competitors enter the market, success in telecoms will be determined by those companie who align themselves around customers' current and future needs.
Remote Control
by Paul Horowitz, Pawan Verma, and Arpita Pal Agrawal
As telcos seek ways to reduce costs and to enter new markets, some are moviing their non-coe and even core activities offshore to lower-cost locations and, in some cases, outsourcing to a third-party supplier. Successful outsourcing is all about approachiing the initiataie as a transofrmation and not just as a transaction.
Wide Open Spaces
by Randy Browning and Deborah Bothun
The forces driving convergence are creating a situation in which attaining maximum shareholder value is beyond the apabilities of current management models. Companies must adopt an open business model, eliminating internal walls between business units and external ones between a comnpany, its partners, and other strategic business allies.
Bridging the Gap
by Alastair Macpherson and Michael Hardt
The level of telecom activity and investment is especially sensitive to regulatory risk in regions with relatively low disposable income and shallow penetration of telecom services. Regulators in these regions play a pivotal role in creating an environment in which the communications industry can develop and grow.
Perspectives
An Interview with Manoj Kohli, president of Bharti Airtel Limited, who talks about taking his company from being a leading telco to a leading brand in India.
