We can support clients throughout the whole sourcing lifecycle, from strategy formulation to next generation deals/in-sourcing for products and services from the technology marketplace. For example, we can help clients establish an effective in-house/out-house approach for application development services. We also advise clients on and assess appropriate end-to-end IT services by reference to industry frameworks such as an Information Technology Infrastructure Library.
We provide services on advising clients with their strategy, implementation and optimisation of either technology or the technology component of their business process shared service centres, either internally or via an outsourced arrangement.
We advise on and assess appropriate end-to-end IT service levels (performance, availability, scalability, flexibility, etc.) to meet business needs, and on sustainable improvements to service levels, including outsourced IT services. With reference to financial management of IT, we also provide services to help clients running IT services as a business.
We provide leadership advice or assistance for the development, review or stewardship of an IT (applications/hardware/ facilities/resources) outsourcing strategy - including preferred suppliers and locations, contracting mechanisms, management of suppliers, budgets, scope of outsourcing, transition planning, HR issues, definition and management of service levels.