Information Management

Organisations are faced with the challenge and increasing complexity of managing information. Contributing to the complexity is a proliferation of disparate systems, manually intensive data entry, and incomplete integrations from mergers and acquisitions. Information Management (IM) focuses on organising, handling, and editing information for making sound business decisions.

In multiple global surveys conducted across industries, one of the differentiators between those who were most negatively impacted by the rapidly changing economic climate and those who were not, was access to accurate, timely, organisation-wide information. These surveys demonstrated that information is a competitive advantage and should be treated accordingly for:

  • Increased multi-year Net Present Value (NPV);
  • Maximised Return On Investment (ROI); and
  • Reduced time to market and resulting payback period.

Information includes both structured and unstructured data. Structured data typically resides as organised data in databases of various different systems and applications within an organisation’s technology landscape. Unstructured data resides across multiple systems and data sources in the form of emails, unformatted text, pictures, social media and written/paper contracts.

Four distinct disciplines drive the IM Framework which are considered as four key services from PwC in Information Management. Whilst each is defined as a "separate" discipline, multiple disciplines may be used during the delivery of an IM programme. Figure 1: Information Management Disciplines highlights the overlap via a Venn diagram with examples.

  • Information Strategy, Architecture and Governance (ISAG). Establishes the context for the overall approach to the IM programme in an organisation.
  • Enterprise Data Management (EDM). With information (i.e. structured and unstructured data) spread across the entire organisation, this discipline relates to managing information using the most effective combination of resources (i.e. people, processes and technology).
  • Business Intelligence and Analytics (BI). Empowers the decision-making process. Given the ever changing global environment, the ability to mine and analyse information to make meaningful business decisions is critical for success.
  • Enterprise Content Management (ECM). Unstructured data differs from structured data and therefore should be viewed as a different discipline with its own set of complexities.