IT Helpdesk

Position
IT Helpdesk
 

Service
Internal Firm Service
 

Job Responsibilities

• To manage and prepare Desktops/Laptops for internal staff (>1,000 PCs);
• To diagnose and resolve technical hardware and software issues;
• To conduct research in IT, using available information resources in order to resolve users’ questions;
• To advise users on appropriate action regarding hardware and software in accordance with the firm's policy;
• To monitor and maintain IT infrastructure (LAN, WAN, servers and applications);
• To provide basic IT training for users.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering or related field;
• A fair command of English (reading, writing and speaking) with the capability to improve;
• Good interpersonal, communication and problem-solving skills;
• Ability to maintain and support computer hardware, and software including Windows 7, MS Office, LAN, Internet and Business Applications;
• Willingness to work outside normal business hours;
• Willingness to work on short-term assignments outside Thailand;
• Ability to learn new IT technology;
• Punctuality;
• Team player;
• Experience not required but would be an advantage.