Operations Consultant (Senior Associate level)

Position
Senior Associate

Service
Advisory

Key Job Description

Client Service & Project Delivery Role

• Work closely with client’s users, stakeholders, and executives to gather the as-is processes, operations issues, performance matrix and related information
• Lead some workshops and interview client’s users and executives to gather client’s requirements and collect facts
• Review and verify the collected information
• Analyze client’s requirements from business and technology perspectives and translate them into application functionalities including user interface, workflow, business process management and reports
• Facilitate the resolution of all business issues arise or escalate situation as appropriate.
• Formulate solutions to address clients’ issues

Business development

• Help manage the relationship between the clients and PwC
• Support proposal development

Practice development

• Provide coaching to junior team members

Key Qualification

• Experience in working in a consulting company or in a internal process improvement unit of a large corporation for 5 years or above
• Degree qualified in Business, Technology or related discipline
• 3 - 6 years of Experience in Business Process Improvement / Re-Engineering, Logistics & Supply Chain Management, Change Management, Package Implementation
• Understanding of enterprise business processes (e.g. Order to Cash, Procure to Pay, Record to Close, Close to Report)
• Understanding of operating business model and processes as well as operations in one of the following industries: telecommunication, financial service, and manufacturing
• Demonstrated “Can-do” attitude and eagerness to learn
• Excellent analytical, problem solving, and problem identification skills
• Some project management skills
• Ability to work in a dynamic environment which requires greater flexibility and adaptability