The aim of this survey, conducted by PwC in July and August 2014, is to provide an exclusive overview on the latest developments of Czech and Slovak SSCs. The objective of our survey was also to discover and document the best practices of setting up and running SSCs.
Our CEE region continues to be the most popular region for SSCs and outsourcing from Western Europe. With many small to mid size European companies entering the SSC market, we expect CEE to further strengthen its position as a major growth region in the coming years. The Czech Republic and Slovakia are two of the most attractive CEE locations and have developed a leading reputation for quality and high value services over the last 10 years.
Our survey shows that Czech and Slovak SSCs are moving “up the value curve” and are offering higher value for their organisations. The clear aim of most Czech and Slovak SSCs is to become the first choice advisor to businesses for the operations in their scope. The PwC SSC maturity assessment model confirms that respondents overall focus their main attention towards achieving higher quality and faster service for their customers and are contributing significantly to the success of their companies and the local economies.