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Operations focuses on helping our clients identify and address the risks to their business operations, especially in terms of improving performance, reducing costs, increasing revenue and delivering successful projects.
The Operations solution set consists of three layers:
1. “burning client operational issues” and sorted them into four risk domains, ie risks around:
- delivering change
- reducing costs
- enhancing revenues
- improving core operational processes.
2. “Go-to-market strategies”:
- operational effectiveness diagnostic (as part of the Performance Audit approach)
- esponse to process failure
- ong-term client relationship – consultancy on all levels
- direct marketing to specific industry issues.
3. “Infrastructure” required to support realisation of the Operations solution set benefits consists of:
- staff training framework
- knowledge management
- support ‘help-desk’
- standard engagement tool-kit.
Operations is a global offering focusing on enhanced organisation structures, processes, projects and ways of working. In Slovakia, we particularly focus on the following interrelated set of services:
- Revenue growth
- Cost reduction and performance improvement
- Finance function optimization
- Credit management, management of receivables and non-performing loans
- Supply chain management
- Shared service centres and outsourcing
- IT function value management project management
- Change management