Technology Challenges

Getting the most out of technology while minimising risks to improve business performance

Your Challenges

Customers, competition, compliance, costs, and complexity. These are some of the corporate challenges with which organisations grapple all the time. But there are ways to manage them successfully.

  • If you could get better insight about your customer needs from all the data that you have, maybe you can win more customers and increase revenues.
  • If you are gathering the right kind of information, maybe you can track your performance closer and deal effectively with the complexity of managing your business in different countries.
  • If you could open your IT infrastructure securely to employees, customers and business partners, maybe they could conduct business more effectively.
  • If you had more confidence in the integrity of the information captured and reported in your business processes, maybe your organisation could reduce spending precious resources on compliance-related issues and focus instead on beating the competition.
  • If you could better secure your company’s IT infrastructure you could increase the protection of your customers’ information assets.
Information technology can play a crucial role in helping you navigate the maze of these corporate challenges.

Meeting Your Needs

PwC’s industry vertical and technology specialists work together to deliver maximum value to your business. We work with clients to help them successfully leverage technology to deal with the following areas:
Information Management
We can provide:
  • Tactical database development and information analysis to drive revenue and reduce costs
  • Assessment and implementation of tools to monitor, manage and report on key operational metrics
  • Advice on:
    • Protecting and securing information assets through threat and vulnerability management solutions
    • Conducting security assessments of your IT network and applications
Improve Business Performance
We are also able to:
  • Conduct an assessment of your IT strategy, environment and organisation to identify and prioritise improvement opportunities
  • Develop an IT roadmap to help you align your IT to your business
  • Help you develop a system to identify and track the business value of IT
  • Assist you in selecting the right software systems to support your business
  • Securely enable your business electronically through identity management solutions
Data Quality
  • Ensure your underlying data is clean
  • Guide you through the challenging issues of data privacy, which is an increasing area of concern, especially for global businesses

Our Experience

Global Private Bank
- IT Assessment & Planning

The client had achieved tremendous growth in their Asia operations over the past five years and had forecasted double-digit growth in terms of revenue and assets over the next three years. However, senior management was concerned with several specific IT issues and needed help in successfully leveraging technology to increase market share.

PwC helped the client identify and prioritise IT projects that would help the bank improve customer service, increase employee productivity and manage compliance issues.

Large Regional Bank
- Establishing a Data Quality Framework

The client wanted to establish a data quality framework that would help provide better marketing and customer insights, reduce compliance risks and improve customer service.

PwC initially helped the client establish a data quality framework. Subsequently, we worked with the client to launch a successful pilot project, establish a scalable technical infrastructure for future projects and trained the bank’s employees to be self-sufficient in managing future data quality initiatives