Today’s customers expect anywhere, anytime access across any device—as well as a personalized experience based on past and present preferences. Savvy businesses are leveraging social, mobile, cloud technologies to deliver on these expectations.
Sophisticated customer engagement platforms connect everything to everything—seamlessly integrating sales, customer relationship management (CRM), customer service and social marketing applications. Cloud-based analytics capabilities enable real-time customer insight and action.
Businesses that combine innovative technologies with business transformation can win in today’s complex customer-centric market.
As a global alliance partner with Salesforce, we help clients transform their businesses with Salesforce technology combined with our strategy and business transformation capabilities. We leverage deep operational and industry experience to provide integrated solutions that map to our clients’ strategic business objectives. Our global teams deliver customized solutions that help create sustainable competitive advantage. We also help drive C-suite engagement and leverage data trends through powerful analytics to further differentiate client offerings.
Develop a cloud-based customer engagement strategy that maps to your over-arching business goals and helps you keep pace in a customer-centric digital world. PwC helps consider all aspects of your business and deploy successful Salesforce solutions from strategy through execution.
Better manage customer acquisition and interactions, and ultimately grow revenue, boost productivity and gain visibility into your business. We help strengthen customer connections with cloud capabilities that span sales, service and marketing to mobile, social and collaborative communities.
Harness data across the sales, service and marketing function with cloud-based analytics capabilities to improve decision-making and the overall customer experience. PwC helps make it easier to explore data, uncover new insights and take action instantly from any device.
Align internal teams and functions for idea sharing, working and collaboration with Chatter, Communities and work.com. We provide the social tools to set goals and drive deals and customer satisfaction—within the context of your customer strategies.
If you seek specific functionality to meet business needs through custom application development, we help deliver transformative applications for the mobile and socially connected enterprise through force.com. Our teams build custom applications to align with your business strategies and needs.
Accelerate innovation, interaction and communication with your partners and customers through Salesforce Communities. We can help you transition from your current portals to create powerful interactive communities within a structured and predictable migration framework.