Own the customer experience with cloud-based CRM solutions

Social and mobile cloud technologies are reshaping the way companies interact with customers. Organizations with powerful enterprise cloud computing platforms—including innovative sales, customer relationship management (CRM), customer service and social marketing applications—can own the customer experience and win in the marketplace. Companies that look at customer relationships holistically, from a business rather than technology perspective, can build brand loyalty and maximize long-term customer value.

PwC views customer-centric cloud strategies for CRM, partner relationship management (PRM), service and legacy application migration through the lens of business value. This helps organizations increase revenue, boost productivity and broaden visibility. We combine strategy, technology and change management capabilities to deliver comprehensive, global, end-to-end business transformation services.

 
Mobile devices are not only tools to drive innovation, but they serve as an ecosystem that can transform customer and employee experiences.

Seizing the mobility moment

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CEOs are shifting focus away from stand-alone transactions to a more sustainable 'always on' relationship with customers

17th Annual CEO Survey

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More than 50% of US CEOs are revamping their customer strategies in 2014

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The PwC difference

From strategy through execution, we help clients transform their businesses with Salesforce technology. We leverage deep operational and industry experience to provide integrated solutions that map to our clients’ strategic business objectives. Our global teams deliver customized solutions that help create sustainable competitive advantage. We also help drive C-suite engagement and leverage data trends through powerful analytics to further differentiate client offerings. PwC is rolling out industry-specific Fullforce solutions powered by Salesforce.com.

PwC helps its clients to:

Develop a holistic cloud-based CRM strategy

Develop a comprehensive cloud-based CRM strategy that aligns with your business goals and helps transform your company into a customer-centric organization. PwC helps engage the entire C-suite to drive successful Salesforce solutions from strategy through execution.

Boost revenue, enhance customer connections

Better manage customer acquisition and interactions, and ultimately grow revenue, boost productivity and gain visibility into your business. We help strengthen customer connections with cloud capabilities that span sales, service and marketing to mobile, social and collaborative communities.

Listen, analyze and engage

Leverage the marketing cloud for social listening to assess your brand and create a powerful marketing strategy that resonates across all digital channels. We help you listen, analyze and engage to reach the ultimate objective – engaging your customers and converting them into brand evangelists.

Enhance social enterprise collaboration

Align internal teams and functions for idea sharing, working and collaboration with Chatter, Communities and work.com. We provide the social tools to set goals and drive deals and customer satisfaction—within the context of your customer strategies.

Custom applications

If you seek specific functionality to meet business needs through custom application development, we help deliver transformative applications for the mobile and socially connected enterprise through force.com. Our teams build custom applications to align with your business strategies and needs.

Build interactive communities

Accelerate innovation, interaction and communication with your partners and customers through Salesforce Communities. We can help you transition from your current portals to create powerful interactive communities within a structured and predictable migration framework.