Optimising business processes

Executives of many companies strive to improve operating efficiency and transparency of business activity through business processes optimisation.

If your business does not yield expected profits, this may be due to inefficient business processes design within the company. Such inefficiency may be attributed to non-transparent interaction system, duplicating functions, lack of clear segregation of process ownership responsibilities between employees, shortage of control procedures for efficient risk management, non-standardised execution of business processes.

If this is your situation

• Your company's rapid growth lead to reduced transparency and overlapping functions
• You have business processes that have not been assigned owners
• You feel the execution of some business processes is not fully standardised and could be improved
• You would like to know how the most successful companies operating in your sector and, where possible, adopt their strategies and procedures
• Attracting strategic investors is difficult because of a lack of transparency in distributing responsibilities and cooperation between units
• Training new staff is hindered by a lack of standardised corporate processes and procedures
• You feel that outdated procedures will prevent you from benefiting from a newly deployed IT system
• You are developing a new set of KPIs and find yourself in need of a reallocation of responsibilities among your staff
• You would like to enhance the management of your working capital

How we can help you

Developing a model for hierarchical processes

• Defining modelling principles
• Process grouping
• Defining the levels of the processes hierarchy

Improving business processes

• Reviewing current business processes
• Identifying areas for improvement
• Assessing process maturity using specialised tools
• Applying an expert review, studying international best practices and assessing their applicability and effectiveness for specific cases
• Identifying points of oversight
• Developing target business processes and agreeing on them with process owners and stakeholders

Modelling existing processes

• Defining criteria and selecting the appropriate software for modelling
• Developing a model for hierarchical processes
• Interviewing staff to develop process mapping
• Continuous quality control modelling
• Training client staff in modeling methodology to facilitate the on-going update and maintenance of the process database

Reference model of PwC processes

Our database includes a variety of reference models — both common and industry-specific: automotive, banking, telecommunications and many others. In addition to process maps, our database includes descriptions of best practices for specific process areas, KPIs and data for benchmarking.

Reference models facilitate projects aimed at exploring existing processes and help to reduce the implementation period. They also enable companies to examine and assess the applicability of best practices to their business. By balancing the development of the four basic elements — technology, personnel, organisation and processes - companies can achieve steady growth and stability even in the midst of the current crisis.

Optimisation of business processes will lead to:

• Increased transparency of business processes for managers, auditors, external partners and investors
• Clear and understood procedures for interaction between departments and employees, preventing overlaps of functions or gaps in processes
• Standardised business processes and increased operational efficiency across all entities of the holding company as well as within the company’s internal departments
• Simplified training for new employees
• Clear controls for maximising the efficiency of risk management and facilitating internal audit