Upcoming events

Pulp and Paper in Russia and the CIS

Tuesday, November 24, 2009

By attending this conference you will have the opportunity to learn about the Russian and CIS pulp and paper sector from the point of view of the leading Russian and foreign key players.

2009 Final of the National Director of the Year Awards

Tuesday, November 24, 2009

The event will open with a conference entitled Corporate Governance in the Post-Crisis Economy and will conclude with the awards ceremony for 2009 National Director of the Year Award winners.

Customer Experience Index 2009: How are retail banks overcoming the financial storm in Russia?

Tuesday, December 8, 2009

The Customer Experience Index (CEI) has been designed as a tool to measure the quality and consistency of customer experience and also to provide a new benchmark for retail banks. As part of our joint effort PricewaterhouseCoopers and Senteo consultants have analyzed 38 banks in Moscow, based on unbiased mystery shopping visits.