Upcoming events

2009 Final of the National Director of the Year Awards

Tuesday, November 24, 2009

The event will open with a conference entitled Corporate Governance in the Post-Crisis Economy and will conclude with the awards ceremony for 2009 National Director of the Year Award winners.

Customer Experience Index 2009: How are retail banks overcoming the financial storm in Russia?

Tuesday, December 8, 2009

The Customer Experience Index (CEI) has been designed as a tool to measure the quality and consistency of customer experience and also to provide a new benchmark for retail banks. As part of our joint effort PricewaterhouseCoopers and Senteo consultants have analyzed 38 banks in Moscow, based on unbiased mystery shopping visits.