Shared Service Centres

Krzysztof Szuldrzynski
Partner
Kraków

+48 22 523 4103
krzysztof.szuldrzynski@pl.pwc.com

Roman Lubaczewski
Partner
Warszawa

+48 (0) 22 523 4319
roman.lubaczewski@pl.pwc.com


In Shared Services we can:

• Develop a business case – is it worth it?
• Find a suitable location;
• Define which processes and procedures can be moved and which need to remain at the local level;
• Manage process definition, mapping, improvement and transition;
• Help develop Service Level Agreements, Operational Level Agreements,

Desk Top Procedures and KPIs;

• Hire & Train Centre staff;
• Advise on all aspects of infrastructure;
• Project management;
• Change management;
• Manage the transition from de-centralized to shared environment;
• Help with technology issues.

Your challenges in Shared Services:

• You have set-up a shared service centre and want to make sure that adequate processes and controls are in place and are ready to go-live;
• You have transitioned new processes and controls and want to know that they are effectively designed for achieving business objectives;
• You are running the business processes and want to gain optimisation and performance quality;
• You have implemented a new ERP system and want to get assurance over data conversion and new system controls;
• You want to validate and share with your customers your confidence in systems,
• processes and controls operating effectively within a well-controlled environment through an independent report SAS No. 70 (“SAS 70”).

In Shared Services we can provide independent process and controls assurance:

• Perform Shared Services readiness reviews;
• Advice on design of effective internal controls;
• Help in business process and controls optimisation;
• Perform independent SAS 70 engagements;
• Review internal controls for Sarbanes-Oxley compliance;
• Perform system pre- and post-implementation reviews;
• Review IT general controls and IT application controls;
• Assist in risk management;
• Review centre-level controls.

If your organisation provides services to an entity that have an effect on the entity’s financial statements, then you may be asked to provide a report on internal controls for the benefit of the entity's management and their financial statement auditors. A SAS 70 audit may be your solution. SAS 70 is a formal report on the design, implementation, and operating effectiveness of controls at a service organisation.

Conversely, if your company outsources some or all of its business operations to a service organisation, and these operations have an affect on your financial statements, then a SAS No. 70 audit report may provide you and your independent auditors information about the service organisation's control environment, their related control objectives, and their affect on your financial statements. The following business functions are often outsourced and performed by a service organization:

• Finance and Accounting;
• IT Data Centre;
• Transfer Agent;
• Investments and Fund Accounting;
• Payroll.