Practice area focus

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Proven frameworks and benchmarks

We have focused and developed numerous frameworks and benchmarks related to our core service offerings: product and service development (R&D), supply chain management, and customer experience (marketing, sales and services).

Practice area focus

Book covers

Product and service innovation (R&D)

  • Pioneered “Product and Cycle-time Excellence” (PACE) framework
  • Conducted more product innovation transformation than any other consulting firm worldwide
  • Published multiple books on R&D management

Supply chain innovation

  • Wrote the book “Strategic Supply Chain Management: The 5 Disciplines for Top Performance”
  • Member and co-founder of the Supply Chain Council, a global non-profit organization
  • Co-developed the initial Supply Chain Operations Reference® model (SCOR®)

Customer experience innovation

  • Published books including “Voices into Choices”
  • Developed numerous white papers and articles about voice of the customer (VoC)


  • The Performance Measurement Group (PMG) conducts benchmarking studies in a variety of industries