Financial services technology 2020 and beyond: Embracing disruption

The financial services industry has seen drastic technology led changes over the past few years. Many executives look to their IT departments to improve efficiency and facilitate game-changing innovation – while somehow also lowering costs and continuing to support legacy systems. Meanwhile, FinTech startups are encroaching upon established markets, leading with customer friendly solutions developed from the ground up and unencumbered by legacy systems.

Customers have had their expectations set by other industries; they are now demanding better services, seamless experiences regardless of channel, and more value for their money. Regulators demand more from the industry too, and have started to adopt new technologies that will revolutionise their ability to collect and analyse information. And the pace of change shows no signs of slowing.

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Andrew S. Nevin

Andrew S. Nevin

Partner, PwC Nigeria

Tel: +234 1 271 1700

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