Advisory: Enterprise Performance Management (EPM)

4. Benefits realised

How PwC has helped organisations successfully

A global beer brewer did not have a ‘singular version of the truth’ as each country was interpreting their own numbers for their benefit. Besides, the distribution of periodical
figures was a manual exercise which lacked accuracy, consistency and timeliness. We helped to define standard KPIs and created commitment throughout the entire
organisation by extensively engaging all key stakeholders in the process. Besides we developed a datawarehouse and a reporting tool to align their information needs. The
client’s ability to release accurately and timely reports has seen their share price increase almost 70% within a three year span.
A casino chain was facing stormy waters due to poor results and stricter regulations.
The newly defined strategy was in the middle of implementation along with a new organisational structure to enhance efficiency. We designed and implemented strategy
focused management reports by defining key value drivers, which resulted in strategy
maps and related KPIs. Tooling was implemented to facilitate the monitoring and
execution of their strategy. In parallel, we also designed and implemented processes to
help the organisation deliver sustainable performance. Today, the initiatives contribute to
their strategy and help them focus on those activities that add value. The business intelligence infrastructure developed with PwC has been nominated for the 2010 Business Intelligence Award.
The Ministry of Justice was struggling to implement a datawarehouse and a BI tool
for more than a year. Approached from a technical perspective, and therefore were not satisfied with the majority of the output. We started by engaging end users of the
information and by running workshops to define information needs aligned to their strategy. Within a few months we enabled the implementer to develop the right reports supported by the right governance structure. Today, the client has the right information to monitor and steer their organisation according to their strategy, with the ability to significantly
tackle more cases (i.e. the equivalent of increased and more efficient business operations).
A global retailer in home design developed a new strategy but struggled with its
execution. The business units and the people were still doing their old familiar activities.
No processes, governance or tooling was in place to support the organisation execute their strategy successfully. Together with our client, we started defining strategy maps and KPIs - first on top management level and subsequently cascading it throughout the entire organisation. We also implemented EPM processes and a reporting tool to monitor and
steer their performance. Today, each individual understands how they can contribute
towards achieving the strategy and be rewarded against that strategic objective. This
resulted in a 40% growth in store visits and a 9% increase in revenue.


1. Why EPM?

2. How do we see EPM?

3. What's in it for you?