Case studies | Strategic Sustainability

Corporate responsibility (CR) strategy and management framework

Challenge:

Following a Board governance review, a leading Malaysian telecommunications company sought to develop a CR strategy and framework.

Solution:

Our first step was to benchmark local and international companies to identify the material focus areas for the telecommunications industry as well as local needs. We followed this up with stakeholder discussions to gather feedback on material sustainability focus areas and to understand the industry’s direction. We also trained the client on sustainability and good reporting practices.

Results:

The client’s new sustainability initiatives were well coordinated so that it improved the impact of the company’s CR investments. The client developed its first standalone CR report, committed to a stakeholder management programme and provided corporate responsibility key performance indicators updates to the Board.

Sustainability strategy development

Challenge:

The client needed help in developing their sustainability strategy and framework.

Solution:

We started by prioritising the client’s key sustainability focus areas by taking into account internal and external stakeholder inputs through stakeholder engagement activities, key aviation industry sustainability risks and issues, and identifying key sustainability value drivers.

Results:

We assisted the client in setting annual targets and goals, and developing a roadmap to implement the key sustainability initiatives identified.