Global Technology Services - IT Support

Position

IT Support

Service

Firm Services - Global Technology Services

Office

Kuala Lumpur. See our other locations.
 

Roles & responsibilities:

You will assist in provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure. And also participate in technical research and development to enable continuing innovation within the infrastructure.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities, configure / add new services as necessary
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
• Provide technical level support, investigate and troubleshoot issues as required
• Perform periodic and ad-hoc reporting to support capacity planning
• Address operational systems issues including file and share permissions, user accounts and installing applications
• Upgrade and replace server hardware where appropriate
   

Requirements:

• Recognised University Degree in Computer Science/Information Technology or related discipline
• Strong knowledge of Microsoft Windows Server operating systems environment and RAID disk technologies
• Working experience in Active Directory administration and familiarity with network infrastructure
• Excellent understanding of server hardware set-up and configuration
• MCSE or MCSA certification or similar would be desirable
• Good command of spoken and written English language
• Good interpersonal and communication skills
• Strong analytical and problem solving skills
• Able to work independently and with minimal supervision
• Must be able to handle multiple tasks simultaneously
• 1 to 2 years of relevant working experience.