Using our Digital Intelligence platform based on the practices found in leading connected organisations, we help clients to understand how customer expectations and behaviour link to intent and action for your business, products, and channels.
Our specialists can work with you to create business value from social media in four key areas:
|Management risk audit||Quickly identify, monitor and manage your brand's and executive team's reputational risk|
|Advocate programmes||Build internal and external advocate communities that drives engagement, innovation, and help to support customer|
|Social insights centre||Shift gears from listening to insights generation that can drive business initiatives such as lead management and content marketing|
|Social innovation||Identify early signals of customer intent and feed these into new product development cycles|
As a global network, our Digital Change services are led by specialists from PwC US, UK and Australia. We have expanded our capabilities to include: