Government & Public Sector

We work with governments to help them transform and deliver affordable, innovative services.

Stimulating the economy, globalisation, creating an innovative society. These are some of the challenges at the doorstep of our public sector organisations. Today, more than ever, the public sector needs to adjust to the complexities of dealing with uncertainty while staying relevant and delivering affordable services to the rakyat.

How we can help

PwC Malaysia’s Government and Public Sector practice understands the needs of various government ministries and agencies. We have grown with many of them, and have seen them through various stages of transformation and renewal.  We can tap on our experienced professionals in 157 countries for local insights and propose the best practices tailored to your needs. The industry capabilities of our established global network can help you retool your organisation for the future.

Our services include:

The Cities Local Government Network

Issues and Trends Key Service Offering
  • Decreasing budgets and increased financial pressures
  • Increased competition for investments and talent
  • An expanded role for cities and local governments as a “Safety Net” for growth
  • Expectations for better service delivery
  • Urbanisation
  • Increasing emphasis on sustainability
  • Strategic planning and positioning for cities/ regions
  • Investment / talent attraction strategies
  • Municipal Services enhancement
  • Transformation of local government entities
  • Process improvement and financial management
  • Performance monitoring and benchmarking
  • Leadership and capacity development

Global Government Defense Network

Issues and Trends Key Service Offering
  • Decreasing defense budgets and severe cost pressures
  • Asymmetric threats and non-state adversaries
  • Global economic and resource instability
  • Mixing of traditional defense and security roles
  • Prevalence of cyber attacks
  • Process improvement and financial management
  • Programme management
  • Transformation and change management
  • Strategic planning and performance measurement
  • Transparency and anti-corruption
  • Audit readiness


Issues and Trends Key Service Offering
  • Budgetary constraints and public sector reform agenda
  • Citizen awareness and demand for tailored services
  • Changing demographics
  • Global competition for investment
  • Greater accountability and transparency
  • Strategy development
  • Transformation process management
  • eGovernment
  • Project design including Public-Private Partnerships (PPP)
  • Capacity building and change management
  • Government Process Reengineering (GPR)
  • Programme and project management
  • Bid Process, Risk & Technology management
  • Monitoring & Evaluation (M&E) and impact evaluation

International Development Assistance Network

Issues and Trends Key Service Offering
  • Declining funds from traditional donor agencies
  • Increasing role of the private sector
  • More multi-donor, special purpose funds
  • Diminishing number of low-income countries
  • Donor dilemma on funding middle –income countries
  • Several middle-income countries emerging as new donors
  • Public sector management
  • Financial services
  • Fiscal accountability
  • PPPs in investment
  • Trade and investment
  • Sustainability and climate change
  • Anti-corruption

Monitoring & Evaluation Network

Issues and Trends Key Service Offering
  • Policy advice and evaluation
  • Public policy in the public sector and the private sector
  • Unique political nature policy advice
  • Creating a sustainable and relevant government to meet the needs of the citizens
  • Policy Advice services and evaluation*
    • Policy review
    • Agenda setting
    • Policy formation
    • Policy implementation

*advisory services delivered to public sector bodies to help them navigate the different stages of the public policy cycle

Global Government Security Network

Issues and Trends Key Service Offering
  • Global economic and resource instability
  • Prevalence of cyber crime
  • Organised crime
  • Border management
  • Asylum and immigration
  • Critical infrastructure protection
  • Technology
  • Organisational change
  • Strategy and policy advice

Regional Innovation Clusters Centre of Excellence

Issues and Trends Key Service Offering
  • Private business: Access to markets, finances, talents, platforms for cross industry innovations, increased influence and a collaborative government
  • Regions: Developing a competitive advantage and good governance to attract and retain companies, capital and talents; getting brand recognition and providing a good quality of life for citizens
  • Foundations and academic institutions, including NGOs: Achieving their vision and mission by facilitating the development of the intellectual economy
  • Critical success factors GAP analysis
  • Strategic implementation and execution
  • Financial chain performance improvement including PPPs
  • Economic Performance assessment
  • Assistance for 3 regional clusters maturity targets
    • Green Field: A government decides to create a new economic pole on a green field
    • Next step strategy : The cluster aims at reaching the next maturity stage
    • Regenerate: the regional cluster is declining and is looking for a new source of economy