Staying ahead of the crowd

Over the past years, improving the quality of public sector services has been a pressing issue for governments worldwide. In the Middle East, as with other regions, a number of factors have driven the focus on performance management as a means of improving the quality of public sector operations and service delivery:

  • The Economic Financial Crisis
  • Rising Citizen Expectations
  • Competition and the Rise of New Governance Models

The advantages of instituting an effective performance management system are many. First and foremost, public sector organizations that implement efficient performance management systems can fulfill their ultimate goal of creating public value, as well as operating efficiently and ensuring the accountability of civil servants. To this end, performance management supports informed decision-making by policy makers and contributes to the development of the capabilities of civil servants.