Management Training for a major bank in Luxembourg
The Issue
A major Luxembourg based bank wanted to develop a
training programme to equip its management team with
the behavioural competencies needed to deliver its
business objectives.
The bank's objectives were to:
- understand and prioritize the training needs of
its management team
- identify behavioural competences needed to meet
business objectives
- set up a coherent training programme for the senior
management team
increase management satisfaction
Our Approach
PricewaterhouseCoopers Human Resource Services was
appointed to assist this bank in the review and development
of an appropriate training programme. Having worked
with this bank previously, we had already built a
strong relationship with the bank and possessed a
good understanding of their culture and of the banking
sector in general.
In order to set the training within a business context,
the joint project team, comprising members of the
bank's training department and consultants from PwC,
started by reviewing the medium- and long-term strategy
of the bank with senior level management. The project
team held a series of workshops to identify the existing
and desired competencies at management and employee
level, linking this back to the client's strategy.
The bank's training department then analyzed this
information, and incorporating elements of the bank's
"Executive Assessment Leadership" competencies,
identified gaps between existing and desired competencies.
The project team worked closely with an academic partner
to design a training plan, to help the client's management
to adopt the desired competencies. This was presented
to the steering committee for approval.
The training plan was divided into three programmes
tailored to address the specific needs of Assistant
Vice Presidents, Vice Presidents, and Senior Vice
Presidents. In close cooperation with the academic
partner, we assisted the training department in designing
the Vice President training sessions. The sessions,
based on theory but with a practical dimension, focused
on soft management skills in areas such as people
management and coaching, translating business strategy
into performance measures, influencing and decision-making techniques.
The Outcome
This major bank now has a clear idea of the behavioural
competencies needed from its management in order to
deliver its business objectives and is now aware of
how it can help its population work towards adopting
these competencies. Over time, the training plan will
help to bring about a change in the bank's culture,
which will support the behavioural competencies and
see them cascade down through the rest of the workforce.
Feedback from the 20 participants on the Vice President
training has been very positive, with an average score
of 3.4 out of 4 for overall satisfaction.
We have now built a strong partnership with this
bank and the academic partner for the development
of the management of the bank. The training plan is
currently being rolled out to the remaining management
population.
