Challenges facing the sector

Current challenges facing the Telecommunications Sector in Kenya include:

  • Licensing of the Secondary National Operator process has been rather slow and lethargic and may have been overtaken by events such as the issuing of unified licences
  • Increasing competition and regulatory requirements
  • Scope for m-commerce application largely unexplored
  • Regulation and enactment of an enabling framework for provision of financial intermediary services such as mobile banking
  • Managing growth and the impending challenges on quality of service, average revenue per user, operator capacity.