Looking after number one: Delivering the shareholder value from ‘One’ programmes
Many banks are looking to ‘One company’ initiatives to enhance customer service, cut costs and ultimately boost share values. However, the anticipated benefits have often failed to materialise as ‘One’ programmes come up against a lack of organisational buy-in and sceptical indifference from analysts.
How can banks deliver the full value from their 'One' programmes?
David Jessup and Antony Ruddenklau outline some of the key areas banks need to consider to achieve the full value from their ‘One’ programmes.