of SSCs realised cost saving in payroll, but only 33% had savings through IT
of Hungarian SSCs selected their location based on availability and cost of workforce
The range of the cost saving that an average Hungarian SSC realised.
of employees rate the working conditions as either “good” or “very good”
When setting up their Shared Services, most organisations consider cost savings as the most important objective, followed by quality improvement and increased transparency. Less important factors include time reduction or the creation of a strong governance framework. There is no significant deviation between the Hungarian and the global results.
Similar to the previous surveys, we queried participants about the decisive factors in their selection of an SSC location. The current-year results remained very consistent with previous surveys. The Hungarian responses are also in line with the global results. The most crucial criteria remained the availability of skilled workforce. More than 29 % of Hungarian survey participants decided on the location primarily based on skills sets and language skills of staff. The second most decisive factor is obviously staff cost: 24% of Hungarian survey participants cited this as the most important item.
Despite the reported high level of staff satisfaction, turnover appears to have been increasing over the last couple of years in Hungary. Also it seems that recruiting experienced staff takes slightly longer in Hungary compared to the global average. The language skills of the average Hungarian SSC worker seem to be stronger than the global average.