Role models: Hazel Claxton

Finding my own personal style

When I started in PwC Canada’s restructuring practice 20 years ago, there were few women on either the client or firm side of the business. I was responsible for handling activities such as receiverships, where PwC is required to go in and take possession of a company.

I was dealing with employees who are disgruntled, disheartened and not certain of where their next pay cheque is going to come from. In walks a young lady, perhaps 20 years their junior. You have to be ready to handle yourself well in those situations.

For me it was really important to find my own personal style in what was, and still is to a large degree, a very male-oriented industry. I was coached to be more aggressive and hard-nosed and that’s just not me. It’s not my personal style.

I have always made a point of being empathetic and respectful, particularly with employees at troubled companies. I feel that this has earned me the trust and respect of clients and employees alike.

Building strong relationships with clients

In my role as lead relationship partner for General Electric Canada, the global approach is to build relationships and a deep understanding of the company’s business issues.

I think this is where the strength of many women lies. Women do a great job of bonding with others, not just on a business level but personally as well. Having this broader understanding of someone provides valuable insight when dealing with them in business.

Speaking out on work/life issues

Between January 2007 and August 2008, I led the Canadian firm's Women in Leadership programme, which is now run by Susan Allen. Because I’ve always been very vocal and open within the firm around issues such as motherhood and work/life balance, people know that I care and I understand. I think it’s important to be true to yourself and not compromise your core values.