The government of West Bengal – Providing a roadmap for improvement

Context

After restructuring and unbundling the state-owned power utilities, the Indian state of West Bengal embarked on two large transformational projects to get the utilities adopt new practices and systems to improve performance, governance and customer service delivery.

Comment

“PwC have been supporting us in all these initiatives. They worked with us on the restructuring initially and then as the capacity building consultants. Through extensive stakeholder consultations we were able to achieve ownership of reforms among all stakeholders which helped in smooth implementation. The financial restructuring plan provided the new companies a clean balance sheet and the business plan provided the roadmap for improvement. The capacity building project helped us implement radical changes in the field operating structure and now we are in process of implementing an enterprise wide IT system” (Malay Kumar De, principal secretary, department of power, government of West Bengal).