Airlines & Airports

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PwC’s global airlines and airports industry team focuses on delivering professional services to companies of all sizes, across all segments of the aviation industry.



To find out more

Read our Global airlines and airports statement of capabilities - Rising to your challenges

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Strategy development

Main issues: 
Razor-thin margins in much of the sector make the difference between making and losing money very slim, putting a big onus on getting strategy development right. And then it’s vital to link overall strategy to the day-to-day operations. Many airlines have borne the brunt of a misalignment between the two. For example, a low-fare market strategy without a lean cost structure to support it, or an ambitious customer acquisition plan lacking the product innovation to make it happen.

How PwC can help you:

  • Strategy development and support for key decisions
  • Network, route and fleet planning
  • Choosing and designing the right operational model
  • Strengthening your commercial strategy and operations
  • Organisation and change management
  • Airport commercial space master planning
  • Airport operations and planning

Contact
Stefan Stroh
Strategy& Europe, Transport and Travel Team Leader
Tel: +49 69 9716 7423


To find out more

Read our Global airlines and airports statement of capabilities - Rising to your challenges

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Improving profitability

Main issues: 
With a persistent track record of one of the lowest returns on invested capital among all industries, profitability is a challenge in the airline and airports sector. This situation has persisted across many market cycles and shows only limited signs of changing on a global basis. New business models, have come into mix and there is a great variance in profitability across regions.

How PwC can help you:

  • A focus on revenue maximisation and cost control
  • Being Fit for Growth*: PwC Strategy’s approach to transforming your company’s performance and accelerating growth
  • Managing fuel costs and other financial exposures
  • Making alliances and joint ventures more profitable
  • Ancillary services, merchandising and retailing
  • Sourcing/procurement improvement

Contact
Bryan Terry 
US Transportation & Logistics Advisory
Tel: +1 678 431 4676


To find out more

Read our Global airlines and airports statement of capabilities - Rising to your challenges

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Customer experience and loyalty

Main issues: 
Rapid advancements in technology platforms, digitisation, mobile connectivity and customer expectations are creating the conditions for airlines to extend and deepen direct relationships with end customers. Securing more direct relationships offers the prize of margin enhancement as well as greater customer loyalty. In the air and on the ground, customers are expecting airlines to think more like other service providers and retailers and less like transportation operators. That means being more innovative and improving the use of data analytics.

How PwC can help you:

  • Better customer experience and product innovation
  • Improved customer analytics and personalisation
  • Loyalty programme strategies
  • Developing more effective loyalty programme business structures
  • Making the most of airport retail operations

Contact
Jonathan Kletzel
US Transportation & Logistics Leader
Tel: +1 312 298 6869


To find out more

Read our Global airlines and airports statement of capabilities - Rising to your challenges

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Maintenance and engineering

Main issues: 
Today’s maintenance and engineering functions face challenges on several fronts, which can have a profound impact on the organisation. Ageing aircraft fleets, global fleet growth and outsourcing of large portions of maintenance, repair and overhaul MRO activities by commercial airlines have increased the demand for MRO services. As a result, many airlines and original equipment manufacturers have focused on the MRO market as an area to help drive growth in their businesses. In particular, MRO executives are looking to better understand the performance gaps that exist within their supply chains and the opportunities that may result from improving their effectiveness.

How PwC can help you:

  • Process improvement
  • Optimising your supply chain
  • Predictive maintenance analytics
  • Revenue recognition

Contact
Dirk De Waart
US Transportation & Logistics Advisory
Tel: +1 213 830 8374


To find out more

Read our Global airlines and airports statement of capabilities - Rising to your challenges

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Technology landscape development

Main issues: 
Technological advances have always been important in the industry but recently some have begun to converge in a ‘game changing’ way. Airlines can now collect massive quantities of data from sensors on the aircraft, analyse the data to turn them into actionable information, and then disseminate that information in real-time to resources dispersed throughout the operation. This process can help airlines to improve decision making and resolve or even avoid problems.

How PwC can help you:

  • Better IT strategy
  • Building a modern IT infrastructure
  • Business-driven IT transformation
  • Passenger service system PSS improvement
  • Putting multi-channel data to work
  • Strengthening cybersecurity

Contact
Bryan Terry
US Transportation & Logistics Advisory
Tel: +1 678 431 4676


To find out more

Read our Global airlines and airports statement of capabilities - Rising to your challenges

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Economic regulation and competition policy

Main issues: 
The aviation industry is built on an international framework of regulation. PwC specialises in the development and application of economic regulation and competition policy on airports and airlines. Moves toward liberalisation of international air services, and the spread of so-called ‘open skies’ agreements over the past decade or so, have lifted a number of constraints on the industry.

How PwC can help you:

  • Assessing the implications of regulation
  • Compliance with environmental reporting
  • Mapping connectivity
  • Supporting key decisions
  • Supporting better governance
  • Stronger corporate social responsibility

Contact
Hansjörg Arnold
Germany transportation & logistics Advisory Leader
Tel: +49 69 9585 5611

Gwyneth MacLeod
UK Corporate Finance Aviation and Airports
Tel: +44 207 213 4402


To find out more

Read our Global airlines and airports statement of capabilities - Rising to your challenges

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Deals

Main issues: 
Aviation sector players are living with a global “new normal” business environment – a world of uncertainty that is here to stay and not just a one-off experience stemming from the global financial crisis. Growth in the established markets of North America and Europe will remain challenging, whilst the opportunities in the emerging markets will stimulate new entrants and investment opportunities.

How PwC can help you:

  • Divestitures and sell side advice
  • Delivering deal value
  • Restructuring and recovery
  • Mergers and acquisitions
  • Commercial strategy
  • Regulatory
  • Financing

Contact
Hansjörg Arnold
Germany transportation & logistics Advisory Leader
Tel: +49 69 9585 5611


To find out more

Read our Global airlines and airports statement of capabilities - Rising to your challenges

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Financial reporting, assurance and tax

Main issues: 
The international nature of operations, the asset base and a variety of customer programmes and channels are just a few of the factors that can create complexity in financial reporting in the airlines and airports industry. Industry-specific regulation, particularly for airports, adds to the challenges. The challenges are all the greater with external changes in reporting requirements, whether that is for example in the field of international accounting standards or in matters such as environmental reporting and CO2 requirements.

How PwC can help you:

  • Lease accounting
  • Accounting for loyalty programmes
  • Assurance for your major change programmes
  • Hedge accounting
  • Segment reporting for airport operators
  • Corporate treasury solutions
  • Environmental and non-financial reporting
  • Strategic tax planning

Contact
Bernd Roese
Global Airlines & Airports Leader
Tel: +49 69 9585 1162


To find out more

Read our Global airlines and airports statement of capabilities - Rising to your challenges