Here's a sneak peek into the findings for our upcoming survey.
Global shoppers want a unified customer experience with retailers. PwC’s Global Retail and Consumer practice surveyed over 15,000 shoppers in 15 territories to understand and compare consumer shopping behaviors and the use of different retail channels. Collectively, our global survey respondents have set a high bar for retailers: compelling in-store technology, real-time insight into stock, consistent prices and offerings, and an "always-on," 24-7 service mentality. On this page, you can explore pre-released survey findings and watch videos of PwC partners talking about our report.
PwC’s Tom Johnson, US, talks about the challenges for retailers of getting inventory in the right place at the right time, especially online.