Capable Communities: Towards Citizen-Powered Public Services

Everyone is talking about the 'Big Society' but much of the discussion to date has been abstract rather than practical.

Getting citizens more involved in the design and delivery of public services could improve outcomes and provide better value for money. But beyond volunteering, what would this look like?

This report builds on 7 months of in-depth deliberative research, gathering real examples in two very different towns - Reading and Darlington - where we discussed with both frontline professionals and service users how to hand over greater power and responsibility for the design and delivery of public services to ordinary citizens.  The research focused on three service areas: education, public safety and social care.