The road ahead for public service delivery: delivering on the customer promise – Brazilian edition
Public sector leaders around the world face a common set of challenges if their services are to meet the increased expectations of their customers - both citizens and businesses.
This study identifies these challenges and shares lessons learnt, from examples around the world, to offer a structured approach in support of public sector leaders in their work to improve public services and deliver on the customer promise. The Brazil edition contains local examples and quotes.
