Understanding Productivity: Federal Government Benchmarking on Corporate Services

Productivity in the Australian Public Service has never been more important. In a changing political and economic climate the question of how to do more with the same amount or fewer resources is at the heart of ensuring the continuation of the successful delivery of services. Not enough is done however, to effectively measure and analyse productivity in the public service and understand how this links to delivering government objectives.

The report explores the processes, effort, priorities and strategies being employed across corporate services functions to better understand the role these areas are playing in enabling agencies to deliver their core business and help to identify leading practices that drive productivity.

There are many paths to improving productivity and each organisation will face unique challenges. It is our hope that this benchmarking exercise will aid analysis by providing fact based evidence to inform business decisions. With the right information and the right approach, corporate services areas can deliver long lasting improvements that optimise productivity across the entire organisation.