Submission on Reform of Australian Government Administration
Beyond the Ballot Box - The Development of Citizen Centric Governance
The public service in Australia is increasingly expected to run itself effectively, efficiently and in a citizen-centric manner and this means aligning every action/strategy towards a meaningful citizen experience. While the citizen should sit at the centre of service-delivery strategy, the preferred implementation approach needs to take into account the ways in which public service organisations are structured. To become truly citizen centric, public service organisations need first and foremost to gear their cultures towards serving the citizen.
