Delivering on the Citizen Promise
In the face of recurrent budget cuts to reduce fiscal deficits in many countries, affordable government has become the watchword. This means doing more for less – meeting rising citizens’ expectations by doing things differently to deliver services more effectively and efficiently.
Where Next for public services?
Public sector organisations need to re-evaluate their purpose and role and decide if current visions and missions, and ways of operating to achieve them, are relevant enough to ride the waves of these shifts, or be overwhelmed by them. Government and public sector organisations will also need to respond to these shifts proactively and pre-emptively, to avoid falling one or more steps behind.
What guides and shapes the future public body?
As such, tomorrow’s public bodies need to navigate themselves by first formulating a strong and clear vision and mission. Together, these will capture the organisation’s strategic ambition and purpose and serve to influence decisions and behavior within the organisation.