PwC’s Africa Government and Public Services Insight Journal offers a selection of viewpoints from our public sector practitioners across Africa. We describe the ways that future-focused public sector organisations are transforming service delivery, improving accountability and managing change. In these twelve articles, we also offer specific examples and best practices that are shaping the next generation of public bodies.
Articles provide points of view on topics like ‘mega trends’ such as urbanisation and technology change, talent and performance management, governance and management of capital projects and infrastructure, innovative service delivery, procurement quality, ‘must-have’ sustainability policies and effective public finance management, among others.
We believe that future-focused public sector organisations are setting the tone for service delivery all over Africa. Simply put, they are making a difference. We have the privilege of working with many of them, and our collective views in this publication paint a hopeful picture. We know that there is a great deal of work to do before Africa’s public sector is truly ‘future focused’ but nonetheless there are positive signs that many organisations are headed in the right direction.