Uncovering excellence in cluster management

This report was developed by the PwC practice in the Netherlands.

The objective of this report is to support cluster managers, policy makers and other relevant stakeholders in crystallising the notion of cluster management excellence as a process rather than an output. We suggest that to achieve cluster excellence, focusing on cluster management alone is not enough, and the notion of cluster governance has to be brought onto the stage.

The key pillars of excellence in cluster management include:

  • a regular review of both cluster objectives and the objectives of the cluster organisation,
  • 'trying out' various types of actions and learning from the results of those actions,
  • constant monitoring and regular evaluation,
  • adaptive performance measurement systems, and
  • active engagement of cluster stakeholders at all stages of the management cycle.

In the report, we present various examples of good practices related to both cluster management and cluster governance.