Country focus: Canada

Welcome to the Public Centre Research Centre - Canada. This section features insightful research from Canada and similar countries on the issues and the challenges faced by public sector and government officials while providing a roadmap of the future of government. To view global publications, please choose the option "all publications" in the menu to the left.

Transforming front line service in the public sector

September 13, 2016

Since 2010, several provincial and local governments, some federal government departments and numerous public sector organizations across Canada have implemented various forms of operational improvement programs based on Lean philosophy. Unfortunately, the improvements realized initially have been difficult to sustain. So how can organizations sustain improvements?

Education Matters

January 21, 2015

The fifth issue of Canada’s Education Matters looks at operational efficiency and continuous improvement projects that are engaging staff and helping to identify wasteful activities that prevent them from focusing on student needs.

Paving the way for the next generation of eservices: How the public sector can meet Canadians’ expectations

February 06, 2013

This report from the Public Sector Research Centre explores some ways in which the Canadian public sector could move forward towards constructing a roadmap for the next generation of eservices.

Citizen Compass: The next generation of eservices

July 11, 2012

Canadians looking at private sector service delivery as the benchmark are asking why governments can’t provide the same level of customer service experience as the banks or retailers. In response, governments are increasingly focusing on how they can achieve the next generation of service delivery to meet Canadians’ demands while reducing costs.