Welcome to the Public Centre Research Centre - Canada. This section features insightful research from Canada and similar countries on the issues and the challenges faced by public sector and government officials while providing a roadmap of the future of government. To view global publications, please choose the option "all publications" in the menu to the left.
September 13, 2016
Since 2010, several provincial and local governments, some federal government departments and numerous public sector organizations across Canada have implemented various forms of operational improvement programs based on Lean philosophy. Unfortunately, the improvements realized initially have been difficult to sustain. So how can organizations sustain improvements?
January 20, 2015
The fifth issue of Canada’s Education Matters looks at operational efficiency and continuous improvement projects that are engaging staff and helping to identify wasteful activities that prevent them from focusing on student needs.
February 05, 2013
This report from the Public Sector Research Centre explores some ways in which the Canadian public sector could move forward towards constructing a roadmap for the next generation of eservices.
July 10, 2012
Canadians looking at private sector service delivery as the benchmark are asking why governments can’t provide the same level of customer service experience as the banks or retailers. In response, governments are increasingly focusing on how they can achieve the next generation of service delivery to meet Canadians’ demands while reducing costs.