Reforms in the public sector which are aimed at improving service delivery have received considerable focus over the last decade.
Driving this focus is an increased demand for governments to find ways of improving the efficiency and effectiveness of its service. Delivering on these demands is prompting governments to adopt citizen centric service delivery models, which improve the citizen and customer experience.
The solution? Transforming service delivery through a 'One Stop Shop', giving citizens and customers a single access point to information and service transactions.
PwC's Point of View
In this paper we explore five core principles: